Frequently Asked Questions
FAQ
SHIPPING
How long does delivery take?
Delivery times vary depending on your location. Typically, local orders arrive within 3–5 business days, while regional deliveries may take 5–10 business days. Estimated delivery times are provided at checkout.
Do you deliver outside [insert country]?
Currently, we ship to [insert regions/countries]. For areas outside our delivery zones, please contact us for special arrangements.
How much does shipping cost?
Shipping fees depend on your location and will be displayed during checkout. Orders above [insert amount] may qualify for free delivery.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details to monitor your delivery in real-time.
PAYMENT
What payment methods do you accept?
We accept credit/debit cards, PayPal, and mobile money (e.g., M-Pesa). All transactions are processed securely.
Can I pay on delivery?
Currently, we require full payment at checkout. This ensures your order is confirmed and shipped quickly.
Is my payment information secure?
Yes! All payments are encrypted and processed through secure third-party providers. We never store your payment details.
Do you offer installment or financing options?
At the moment, CycleBikes does not offer installment plans. However, we are working on flexible payment solutions in the future.
Order & Retunrs
How do I place an order?
Simply browse our bikes, select your preferred model, add it to the cart, and proceed to checkout. You’ll receive an order confirmation via email once payment is complete.
Can I cancel or change my order after placing it?
Orders can only be canceled or modified within 24 hours of purchase. Please contact our support team immediately if you need changes.
What is your return policy?
You can return unused bicycles and accessories within 7–14 days of delivery in their original packaging. Defective or incorrect items qualify for free returns and replacements.
How long does it take to process a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
Do customized bikes qualify for returns?
No. Customized or clearance sale items are non-returnable unless they arrive damaged or faulty.